Billing & RefundsRefund & Return
Refund & Return
Policy
Clear and transparent guidelines regarding digital service refunds, milestone billing, and cancellation terms.
Effective Date: July 17, 2026
Key Policy Highlights
- ✓Milestones completed and approved are non-refundable.
- ✓Refunds eligible for un-commenced work or duplicate transactions.
- ✓Approved refunds credited to source in 5–7 working days.
Billing Assistance Desk
Gridpay Technologies Private Limited
2nd Floor, Shop No. S-10, Plot No. 32, Ridhi Sidhi Apartment,
Arya Nagar, Scheme No. 1, Alwar, Rajasthan – 301001
1. Software & Custom Development Nature
Gridpay Technologies Private Limited primarily provides digital services and customized software solutions. Due to the bespoke and custom-engineered nature of our work: (a) Payments made for completed milestones are generally non-refundable; (b) Development work and deliverables already completed cannot be returned.
2. Eligible Refund Conditions
Refunds may be considered and approved strictly under the following scenarios:
- Project work has not yet commenced.
- A duplicate payment has been inadvertently processed.
- Gridpay Technologies is unable to deliver the agreed service due to reasons solely attributable to us.
3. Refund Processing & SLA
Once a refund request is reviewed and officially approved, the refund will be credited back to the customer's original payment source (Bank Account, Credit/Debit Card, Netbanking, or UPI) within 5 to 7 working days.
4. Project Cancellation Policy
Clients may submit a written project cancellation request prior to the commencement of development work. Any milestone work completed or expenses incurred prior to the formal cancellation notice will be billed accordingly.
Need Billing Support or Refund Status?
Submit your invoice details or cancellation request to our billing support team for prompt review.
Contact Billing Support (gridpay@proton.me)